When a Customers views their online invoice, a 'Pay by Direct Debit' button will show up.
Clicking the' Pay by Direct Debit' link will present the Customer with one of the following three options;
- Setup a new Direct Debit payment for this invoice
- Approve the payment using an existing 'Approval Required' Mandate
- Confirm that payment has already been, or is scheduled to be, taken using an existing mandate
If they are setting up a mandate for the first time or approving a payment for a 'Approval Required' mandate, they will be prompted to allow future invoices to be paid automatically.