What the Customer will see

Last updated on December 12, 2017 14:08 by Jenni E

When a Customers views their online invoice, a 'Pay by Direct Debit' button will show up.

Clicking the' Pay by Direct Debit' link will present the Customer with one of the following three options;

  • Setup a new Direct Debit payment for this invoice
  • Approve the payment using an existing 'Approval Required' Mandate
  • Confirm that payment has already been, or is scheduled to be, taken using an existing mandate

If they are setting up a mandate for the first time or approving a payment for a 'Approval Required' mandate, they will be prompted to allow future invoices to be paid automatically.