Cancelling existing plans

Last updated on December 08, 2017 13:37 by Jenni E

If you have been using GoCardless on its own or with another integration, and have recurring payment plans or subscriptions setup, there is a chance that when connecting to 'GoCardless for Xero', you will raise duplicate payments.

For this reason, we strongly recommend that all subscriptions existing in GoCardless should be cancelled when setting up GoCardless for Xero. Our Helpdesk can help you with this and have these cancelled silently, without notifying your customers, so that they are not aware that any changes have been made. 

When signing up to GoCardless for Xero, you will receive the following email and this article is providing the same information here for those people researching the use of the system.

Thank you for signing up to GoCardless for Xero to help you manage your Direct Debit collections.

After you have completed the setup, your Customers and Invoices will pull through automatically from Xero and this process can take upto 10 minutes.

If you have existing subscriptions or plans in the GoCardless dashboard, these will need to be cancelled otherwise duplicate payments may be taken. Please contact our Helpdesk if you would like assistance with cancelling these plans silently.

Should have you any queries or require any assistance please contact the GoCardless for Xero Helpdesk.