Payment Statuses

Last updated on December 08, 2017 11:27 by Jenni E

Pending Submission - We have submitted a payment request to GoCardless, which has not yet been sent to the banking system. Any payment with this status can be cancelled.

Pending Customer Approvalhttps://help.directli.co.uk/articles/invoice-page/pending-customer-approval

Submitted - Payment request submitted to the banking system, this means the payment can not be stopped.

Confirmed - GoCardless have received funds from the customers' bank.

Paid Out - Funds have been paid out to the merchant, this normally happens between 2pm and 4pm.

No Mandate - The customer does not have an active mandate which we could use to take payment.

Failed - Customer payment has failed this is normally down to insufficient funds.

Cancelled - payment has been cancelled.

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