If an invoice is changed in Xero, we will pick up the changes overnight and update our system.
This will happen as long as the payment request has not been submitted to the banking system. Payment requests are submitted at 4:00pm each day.
*Payment requests are normally submitted to the banking system at 4:00pm two working days before the invoice due date.
Changes will trigger our system to cancel an existing payment request and raise a new one (if required).
These changes can include –
- A change of Due Date
- A change of the amount outstanding (Payment/Credit note added)
- When an invoice is marked as fully paid in Xero, we will simply cancel the payment request if it has not already been submitted to Bacs
- Xero Customer Changes
If an invoice has been raised against the wrong customer account, we would strongly advise that you void it and raise a new invoice. However, as long as a payment request hasn’t been created we will move the invoice to the new customer.
- Invoice voided - payment requests will be cancelled as long as the payment request has not been submitted to the banking system.